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Z-scores serve a crucial function in Lean Six Sigma by providing a consistent measure of how far a data point resides from the mean. Essentially, they transform raw data into meaningful units, allowing for accurate analysis and improvement. A positive Z-score suggests a value above the mean, while a negative Z-score reveals a value below the mean.

The Launch phase of a Lean Six Sigma project establishes the groundwork for success. In this case study, we explore how a manufacturing company employed the Define phase to identify inefficiencies in their production process. A cross-functional team was formed consisting of representatives from different departments, including operations, quality